Here is the return policy that applies to your purchase on the SpaceStylist website:
You can return any faulty product within 14 days of receipt but must first contact our customer services team, quoting your name or order number.
When you do so, our representative will talk you through the returns procedure.
To make the process easier, we ask that you provide the representative with a clear description of the problem as well as a supporting digital image of the fault through the customer care email.
As soon as we substantiate the claim, we will take a remedy action.
You understand that if the fault cannot be verified through a phone call or email, you must return the item to us for inspection.
You understand that you must pay for the delivery costs of returning the products, and that we will reimburse you if your claim is verified.
We will only acknowledge returned products if you have used a delivery service that provides/offers a proof of delivery. We however ask that you do not send your products back to SpaceStylist without contacting a member of our team first.
We will grant you a refund if your returned item is in its original state and unused. If it has been used, we will not be able to offer you a remedy.
Where the fault is minor, we may suggest an alternative remedy.
Our returns policy does not cover non-faulty goods because the products have been customized and personalized specifically for you.
Changes and Cancellations
It is our policy to begin production 30 minutes after confirmation of an order. You may therefore cancel your order within 30 minutes of order confirmation. You may contact us via phone or live chat for changes or cancellations within this time frame.
All order changes or cancellations that reach us after production has begun will not be entertained, as all orders are personalized.
As all orders placed on the SpaceStylist website are personalized, we do not offer refunds except where the product is faulty (See our Returns Policy Above). You may however cancel or change your order provided we have not yet begun production (which usually starts 30 minutes after sending our order confirmation).
We however offer these tips to ensure that you are satisfied with your final product:
Check the Text: If there is text in your design, we advise that you crosscheck the spelling before you submit, as we do not edit text before production. We are not liable for any spelling errors featured in your design.
Check the Sizes: Make sure you are ordering the right size.
Preview Your Design: We recommend that you preview your design in the interface on our website, so that you can see what your finished item(s) will look like.